Ordering and Shipping Information

Custom Services

Please complete the Custom Protein request form, and email the completed form to services@novoprotein.com. A Novoprotein customer service representative will contact you within one business day.

Payment Options

Novoprotein accepts purchase orders and major credit cards (Visa, Mastercard, American Express, and Discover)

Your credit card will be billed under "Novoprotein Scientific INC".

Sales Tax

7% NJ state sales tax will be applied to orders shipped to NJ unless tax exempt.


Novoprotein’s default carrier is FedEx.

Please let us know if you prefer to ship Freight Collect.

International orders not using FedEx are subject to a $15 handling fee.

Temperature Shipping & Handling Handling
(freight collect)
USA Ambient $28 N/A
USA Polar Packs $58 $15
International Ambient $48 N/A
International Dry Ice $250 $75
International (Select Countries) Dry Ice $350 $75

Order Confirmations – Products

After the order has been submitted online, you will receive an email confirmation. This will serve as your receipt. Please have your order number ready when inquiring about the order status.

Return, Replacements, and Refunds

Due to the biological nature of our products, we usually do not accept returns once the vials are opened or used, or if the vials have been without refrigeration for extended periods of time. We will replace the product or issue a refund if you are not completely satisfied.

Please see our QC & Replacements page for further information.